Privacy Policy

Effective Date: April 12, 2023

This Privacy Policy (“Policy”) applies to the website of Waterfront Skin & Laser, located at waterfrontderm.com, and governs the collection, use, and disclosure of personal information by Waterfront Skin & Laser in Canada.

 

1. Collection of Personal Information

Waterfront Skin & Laser may collect personal information from you when you use our website, such as when you submit a contact form, book an appointment, or subscribe to our newsletter. The types of personal information we may collect include your name, email address, phone number, and other information relevant to your appointment or inquiry.

 

2. Use of Personal Information

Waterfront Skin & Laser may use the personal information collected from you for the following purposes:

  • To provide you with services, including booking appointments and communicating with you about your appointments.
  • To respond to your inquiries and provide information about our services.
  • To send you newsletters, promotions, and other marketing materials, but only if you have provided your consent to receive such communications.
  • To improve our website and services, and to conduct research and analysis.
  • To comply with legal and regulatory requirements.

3.Email Marketing & Tracking Technologies

When you consent to receive marketing emails from us (via the checkbox on our contact or newsletter sign-up forms), those emails may contain email tracking technologies, commonly referred to as tracking pixels or web beacons.

These are small, invisible image files embedded in emails that, when the email is opened, automatically collect the following information:

  • Whether and when the email was opened
  • How many times the email was opened
  • Your IP address
  • Approximate geographic location derived from your IP address
  • Device type, operating system, and email client used
  • Whether links within the email were clicked
  • Whether the email was forwarded

This information is processed by our email marketing service provider and used solely to measure campaign performance and improve the relevance of future communications.

You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send, or by contacting us at 604.632.3290.

4. Disclosure of Personal Information

Waterfront Skin & Laser may disclose your personal information to the following parties, but only as necessary and with appropriate safeguards:

    • Our employees, contractors, and service providers, who need to access the information to provide services on our behalf.
    • Third-party software and service providers that we use to operate our website and manage our appointments, such as scheduling and billing software.
    • Government authorities, law enforcement agencies, and other parties as required by law or to protect our legal interests.
    • Successors in interest in the event of a merger, acquisition, or other business transaction.

    We do not sell your personal information to third parties.

     

    5. Cookies and Analytics

    Waterfront Skin & Laser may use cookies and other similar technologies on our website to collect certain information about your browsing activities, such as your IP address, browser type, and pages visited. This information may be used to improve the functionality and performance of our website, to analyze trends, and for other purposes. You can choose to disable cookies through your web browser settings, but doing so may affect your ability to use certain features of our website.

     

    6. Security

    Waterfront Skin & Laser takes reasonable measures to protect the personal information collected from you against unauthorized access, use, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and Waterfront Skin & Laser cannot guarantee the security of your personal information.

     

    7. Links to Third-Party Websites

    Our website may contain links to third-party websites or services. These links are provided for your convenience, and Waterfront Skin & Laser does not endorse or have control over the content, privacy practices, or security of these third-party websites. We recommend that you review the privacy policies of these websites before providing any personal information.

     

    8. Consent and Opt-Out

    By using our website, you consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not wish to receive marketing communications from Waterfront Skin & Laser, you may opt out by following the instructions provided in the communications or by contacting us at 604.632.3290.

     

    9. Your Rights

    All Users

    You have the right to access and correct the personal information we hold about you, subject to applicable laws. Contact us at the details below to make a request.

    California Residents (CCPA/CPRA)

    If you are a California resident, you have the following rights:

    • Right to Know — to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the third parties with whom it is shared.
    • Right to Delete — to request deletion of personal information we have collected, subject to certain exceptions.
    • Right to Correct — to request correction of inaccurate personal information.
    • Right to Opt-Out of Sale or Sharing — we do not sell or share personal information for cross-context behavioral advertising purposes.
    • Right to Limit Use of Sensitive Personal Information — we do not use sensitive personal information beyond what is necessary to provide our services.
    • Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA/CPRA rights.

    To submit a CCPA/CPRA request, contact us at 604.632.3290. We will respond within 45 days and may extend by an additional 45 days where reasonably necessary with prior notice.

    10. Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it is securely deleted or anonymized.

     

    11. Changes to this Policy

    Waterfront Skin & Laser reserves the right to update or modify this Policy at any time, without prior notice. Any changes to this Policy will be posted on our website with the updated effective date. Your continued use of our website after any such changes constitutes your acceptance of the updated Policy.

     

    12. Contact Us

    If you have any questions or concerns about this Policy or Waterfront Skin & Laser’s privacy practices, or if you believe that Waterfront Skin & Laser has not complied with this Policy or applicable privacy laws, please contact us at 604.632.3290. We will promptly investigate and try to resolve any concerns you may have. Waterfront Skin & Laser is committed to protecting your privacy and ensuring the security of your personal information. We strive to comply with all applicable privacy laws and regulations in Canada.

     

    Last updated: June 8, 2026.